HP 18-5021 All-in-One Desktop PC - Manual (Page 23)

4. From the Start screen, type recovery, and then select HP Recovery Manager. If prompted,
click Yes to allow the program to continue.
5. Select Windows Recovery Environment.
6. Follow the on-screen instructions.
NOTE: If your system does not detect a recovery partition, it prompts you to insert recovery
media. Insert the disc or USB flash drive, select Yes, and then click Next to restart the computer
and run HP Recovery Manager from the recovery disc or USB flash drive. If using discs, insert
the next system recovery disc when prompted.
7. When the recovery is complete, turn off the computer, reconnect all peripheral devices, and turn
the computer back on.
System recovery at system startup
CAUTION: System Recovery deletes all data and programs you have created or installed. Back up
any important data to a removable disc or USB flash drive.
If Windows is not responding, but the computer is working, follow these steps to perform a system
recovery:
1. Turn off the computer. If necessary, press and hold the power button until the computer turns off.
2. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.
3. Press the power button to turn on the computer.
4. As soon as you see the initial company logo screen appear, repeatedly press f11 until the
Windows is Loading Files message appears on the screen.
5. Select Windows Recovery Environment.
6. Follow the on-screen instructions.
7. When the recovery is complete, turn off the computer, reconnect all peripheral devices, and then
turn the computer back on.
System recovery from recovery media
CAUTION: System Recovery deletes all data and programs you have created or installed. Back up
any important data to a removable disc or USB flash drive.
To create recovery media, see
Creating recovery media on page 18 .
To perform a system recovery using recovery media:
1. If the computer is working, create a backup DVD or backup USB flash drive containing all the
data files you want to save, and then remove the backup media from the computer.
2. If using recovery DVDs, insert recovery disc #1 into the DVD drive tray, and then close the tray.
If you are using a recovery USB flash drive, insert the flash drive into a USB port.
3. If the computer works, from the Start screen, move your cursor to the lower-right corner of the
screen to display the charms toolbar, select Settings, select the Power icon, and then select
Shut down. Or, if the computer is not responding, press and hold the power button for
approximately 5 seconds, or until the computer turns off.
4. Disconnect all peripheral devices from the computer except the monitor, keyboard, and mouse.
System recovery options 17