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Contents 5
HP Systems Insight Manager ........................................................................................................... 88
Redundant ROM support ................................................................................................................ 88
USB support and functionality ......................................................................................................... 89
Diagnostic tools ...................................................................................................................................... 90
HP Insight Diagnostics survey functionality ........................................................................................ 90
Array Diagnostic Utility .................................................................................................................. 90
HP Insight Diagnostics.................................................................................................................... 90
Integrated Management Log ........................................................................................................... 91
Remote support and analysis tools ............................................................................................................. 91
HP Instant Support Enterprise Edition................................................................................................ 91
Keeping the system current ....................................................................................................................... 92
Drivers ......................................................................................................................................... 92
ProLiant Support Packs ................................................................................................................... 92
ActiveUpdate ................................................................................................................................ 92
Operating system version support .................................................................................................... 92
Change control and proactive notification ........................................................................................ 92
Care Pack .................................................................................................................................... 93
Battery replacement .................................................................................................................... 94
Troubleshooting .......................................................................................................................... 96
Troubleshooting resources ........................................................................................................................ 96
Pre-diagnostic steps ................................................................................................................................. 96
Important safety information............................................................................................................ 96
Symptom information ..................................................................................................................... 98
Prepare the server for diagnosis ...................................................................................................... 99
Loose connections ................................................................................................................................... 99
Service notifications............................................................................................................................... 100
Troubleshooting flowcharts ..................................................................................................................... 100
Start diagnosis flowchart .............................................................................................................. 100
General diagnosis flowchart ......................................................................................................... 101
Server power-on problems flowchart .............................................................................................. 103
POST problems flowchart ............................................................................................................. 106
OS boot problems flowchart ......................................................................................................... 107
Server fault indications flowchart ................................................................................................... 109
POST error messages and beep codes ..................................................................................................... 111
Electrostatic discharge............................................................................................................... 112
Preventing electrostatic discharge ............................................................................................................ 112
Grounding methods to prevent electrostatic discharge................................................................................ 112
Regulatory compliance notices ................................................................................................... 113
Regulatory compliance identification numbers ........................................................................................... 113
Federal Communications Commission notice............................................................................................. 113
FCC rating label.......................................................................................................................... 113
Class A equipment....................................................................................................................... 113
Class B equipment ....................................................................................................................... 113
Declaration of conformity for products marked with the FCC logo, United States only..................................... 114
Modifications........................................................................................................................................ 114
Cables................................................................................................................................................. 114
Canadian notice (Avis Canadien)............................................................................................................ 115
European Union regulatory notice ........................................................................................................... 115
Disposal of waste equipment by users in private households in the European Union....................................... 116
Japanese notice .................................................................................................................................... 116
BSMI notice .......................................................................................................................................... 116
