HP Pocket Playlist - Manual (Page 24)

6 Troubleshooting
This chapter provides troubleshooting information.
Connection issues
When I connect to the HP Pocket Playlist device with my mobile device I lose Internet access.
Cause Solution
You have to configure the HP Pocket Playlist device for
hotspot mode for it to connect to your home network so it can
access the internet.
Turn on hotspot mode and input your home network name
and security information. Note that the HP Pocket Playlist
device must be in range of your home network for internet
access. For more information about hotspot mode, see
Hotspot mode on page 18 .
I don't see my HP Pocket Playlist device on the app on my mobile device.
Cause Solution
The app started before the device was ready.
From the app, tap the refresh icon .
My mobile device failed to connect to HP Pocket Playlist.
Cause Solution
Connection settings. Make sure HP Pocket Playlist is ready and set to Wi-Fi
mode, and make sure the Wi-Fi settings of the mobile device
are set to connect to HP Pocket Playlist.
When reestablishing a wireless connection to HP Pocket Playlist, the Connect to a Network dialog box opens indicating the
router has not been set up.
Cause Solution
If you manually disconnect the wireless connection to HP
Pocket Playlist, when you attempt to reconnect it, Windows
treats it as a first time connection.
To establish a connection, you can click the Connect to the
network without setting it up link to connect to the HP Pocket
Playlist device. You do not need to click OK to set up the
connection.
Select connect automatically to prevent Windows from
prompting about a new network connection.
20 Chapter 6 Troubleshooting