HP StoreEver MSL6480 Tape Library - Manual (Page 64)

13 Support and other resources
HP technical support
Telephone numbers for worldwide technical support are listed on the HP support website:
www.hp.com/support .
Collect the following information before calling:
•
Technical support registration number (if applicable)
•
Product serial numbers
•
Product model names and numbers
•
Error messages
•
Operating system type and revision level
•
Detailed questions
•
An L&TT Support Ticket, which can be downloaded to a USB drive from the front panel or
downloaded to a file with the remote management interface.
For continuous quality improvement, calls may be recorded or monitored.
HP websites
For additional information, see the following HP websites:
•
www.hp.com — HP corporate website
•
www.hp.com/go/storage — HP storage products
•
www.hp.com/go/ebs — compatibility information
•
www.hp.com/support — HP Support website
•
www.hp.com/support/mslg3tstree — interactive troubleshooting tool
•
www.docs.hp.com — documentation about HP products
•
www.hp.com/support/tapetools — HP Library & Tape Tools diagnostic software
The Fibre Channel specifications, including the specifications for NPIV, are maintained by the
INCITS/T11 Committee. See
http://www.t11.org .
Copies of the Fibre Channel specifications are available from the INCITS store. See http://
www.incits.org .
Typographic conventions
Table 10 Document conventions
Element Convention
Cross-reference links and e-mail addresses Blue text: Table 10 (page 64)
Website addresses Blue, underlined text: www.hp.com
Bold text •
Keys that are pressed
•
Text entered into a GUI element, such as a box
• GUI elements that are clicked or selected, such as menu and
list items, buttons, tabs, and check boxes
Text emphasis Italic text
64 Support and other resources