HP Designjet T1300 ePrinter - Manual (Page 50)

● The Printing Tool cannot detect my printer.
Answer: This may happen for one of the following reasons.
◦ The Printing Tool does not detect installed drivers if they point to a file port or local port.
◦ You cannot install a driverless printer if it is already installed as a driverless printer with an
old IP address.
◦ Print servers are not supported. If a printer is connected to a computer by a USB cable, and
the printer is shared, it will not be detected by the Printing Tool.
● I don't see an option in the Printing Tool to print in black and white.
Answer: The Printing Tool always sends prints to the printer in color.
Recommendation: Convert the image to black and white before sending it though the Printing
Tool, or print using the printer driver, if the printer driver has a black and white option.
● I don't see color management options in the Printing Tool.
Answer: The Printing Tool does not provide color management. Only sRGB is sent to the printer.
Recommendation: If you need color management options, use the printer driver instead of the
Printing Tool.
● I cannot print on a particular roll of paper.
Answer: The roll widths shown in the Fit to drop-down list in the General Print Settings are
supported by the Printing Tool. If you load rolls of other widths, they appear on the list grayed out.
Recommendation: Use one of the supported roll widths: see Paper sizes on page 43 .
NOTE: Your printer may not support all of these widths.
AutoCAD plug-in
● After installing my new version of AutoCAD, I no longer see the ePrint & Share option in the
AutoCAD menu.
Answer: The AutoCAD plug-in is not installed with your new AutoCAD application.
Recommendation: Uninstall and reinstall HP ePrint & Share, so that the plug-in is added to the
AutoCAD options.
● When I click a preset, it does not open any window, and I see a message: Note: This plug-in
only prints from paper space. The plot has been cancelled. An error occurred
when generating the PDF.
Answer: This is normal behavior, because ePrint & Share is designed to work on Layouts, not on
Model objects, in accordance with the Autodesk AutoCAD design guidelines.
46 Chapter 11 Troubleshooting ENWW