HP ENVY 120 e-All-in-One Printer User Manual
Page 40
4.
Verify that the product is set as the default printer.
To verify that the product is set as the default printer
NOTE:
HP provides a Printer Diagnostic Utility that can automatically fix this issue.
Otherwise, follow the steps below.
a. Depending upon your operating system, do one of the following:
•
Windows 7: From the Windows Start menu, click Devices and Printers.
•
Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
•
Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and
Faxes.
b. Make sure the correct product is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong product is set as the default printer, right-click the correct product and select Set as Default
Printer.
d. Try using your product again.
5.
Restart the print spooler.
To restart the print spooler
NOTE:
HP provides a Printer Diagnostic Utility that can automatically fix this issue.
Otherwise, follow the steps below.
a. Depending upon your operating system, do one of the following:
Windows 7
•
From the Windows Start menu, click Control Panel, System and Security, and then Administrative
Tools.
•
Double-click Services.
•
Right-click the Print Spooler, and then click Properties.
•
On the General tab, next to Startup type, make sure that Automatic is selected.
•
If the service is not already running, under Service status, click Start, and then click OK.
Windows Vista
•
From the Windows Start menu, click Control Panel, System and Maintenance, Administrative
Tools.
•
Double-click Services.
•
Right-click the Print Spooler service, and then click Properties.
•
On the General tab, next to Startup type, make sure that Automatic is selected.
•
If the service is not already running, under Service status, click Start, and then click OK.
Windows XP
•
From the Windows Start menu, right click My Computer.
•
Click Manage, and then click Services and Applications.
•
Double-click Services, and then select Print Spooler.
•
Right-click Print Spooler, and click Restart to restart the service.
b. Make sure the correct product is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
Chapter 9
38
Solve a problem
Solve a
pro
b
lem