HP Compaq L5009tm 15-inch LCD Touchscreen Monitor - Manual (Page 25)

6. Exit regedit when done.
7. Shut Down and restart the machine. A restart is required before the setting will take effect.
A cursor is not visible. To make the cursor visible, first, open Control Panel > Elo Touchscreen >
Mode tab. Check if the Hide arrow mouse pointer box is checked; if yes, un-check it and click OK. If a
mouse is not installed on the computer, Shut Down the computer, install a mouse, then restart the
computer. The cursor should now be visible. You may then Shut Down and remove the mouse, or leave
it connected, as desired.
If connecting multiple monitor systems, all monitors must be configured to have independent resolution
control (as in two monitors, each at 1024 x 786 resolution), rather than a single, large desktop (as in
2048 x 768). Multiple individual video cards are automatically set up as individual monitors. Some
multiport video cards can be configured either way; in this case, the video driver must be set up properly.
Once the multiport video has been properly configured, the Elo Universal driver should be removed and
reinstalled. Some multiport video cards can only be configured as a single large desktop, and they will
not work with Elo's multiple monitor driver setup.
Online Technical Support
For the online access to technical support information, self-solve tools, online assistance, community
forums of IT experts, broad mutlivendor knowledge base, monitoring and diagnostic tools, go to
http://www.hp.com/support
Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical
support. Have the following information available when you call:
● The monitor
● Monitor model number
● Serial number for the monitor
● Purchase date on invoice
● Conditions under which the problem occurred
● Error messages received
● Hardware configuration
● Hardware and software you are using
ENWW Online Technical Support 19