Troubleshooting – HP Premium Autofocus Webcam User Manual
Page 17
HP Webcam User’s Guide
13
Troubleshooting
Problem
Solution
The image is fuzzy
Make sure that you removed the protective film from the webcam lens.
(HP Premium Autofocus Webcam only)
Turn off the autofocus feature
and use the software settings to manually adjust the focus. See
for details.
I don’t want to use Magic-i 3
with my IM application
Open your IM application and use the preference settings to select a different
video device. See the documentation for your IM application for details.
I closed Magic-i 3 during a
chat, and now my webcam
isn’t connected to my IM
application
Reopen Magic-i 3 by double-clicking the Magic-i 3
icon on your computer
desktop, or select a different video device in your IM application. See your IM
documentation for details.
I want to turn off the autofocus
feature
(HP Premium
Autofocus Webcam only)
1
Do one of the following:
Double-click the WebCam Companion
icon on the Windows
desktop, and then click the WebCam Settings
icon.
Double-click the Magic-i 3
icon on the Windows desktop, and
then click the Settings
icon.
2
Remove the check from Auto Focus check box.
3
Drag the Focus slider to manually adjust the focus.
4
Click OK or Apply.
Magic-i 3 closes when I press
the Snapshot button
Only one application can use your webcam at a time. If the video stream has
disappeared from your IM application, close the IM application and then press
the HP Instant Chat
button again to open both Magic-i 3 and your
IM application.
ArcSoft WebCam Companion
closes when I press the
HP Instant Chat button
Only one application can use your webcam at a time. To reopen
ArcSoft WebCam Companion, press the Snapshot
button.