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HP Insight Diagnostics User Manual

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Contents

HP Insight Diagnostics overview ..................................................................................................... 5

Introduction .............................................................................................................................................. 5

Key features and benefits ........................................................................................................................... 5

Theory of operation ................................................................................................................................... 6

System requirements .................................................................................................................................. 6

Getting started.............................................................................................................................. 7

Installing the Online Edition ........................................................................................................................ 7

Removing HP Survey Utility ............................................................................................................... 7

Installing HP Insight Diagnostics for Windows® Online Edition.............................................................. 7

Installing HP Insight Diagnostics for Linux Online Edition....................................................................... 8

Starting the Online Edition.......................................................................................................................... 8

Starting HP Insight Diagnostics for Windows® Online Edition ............................................................... 8

Starting HP Insight Diagnostics for Linux Online Edition from the HP System Management Homepage ........ 9

Starting the Online Edition from a browser ....................................................................................... 10

Using the Online Edition from a command line.................................................................................. 12

Starting the Offline Edition........................................................................................................................ 13

Starting from an HP SmartStart CD .................................................................................................. 13

Starting from an HP Documentation CD ............................................................................................ 14

Using HP Insight Diagnostics ........................................................................................................ 15

Using the Survey tab................................................................................................................................ 15

Scheduling a survey....................................................................................................................... 16

Saving Survey configuration information........................................................................................... 16

Deleting a Survey session ............................................................................................................... 17

Comparing configurations .............................................................................................................. 17

Using the Diagnose tab............................................................................................................................ 18

Using the Test tab (HP Insight Diagnostics Offline Edition only) ...................................................................... 19

Running a Quick test...................................................................................................................... 20

Running a Complete test................................................................................................................. 21

Running a Custom test.................................................................................................................... 21

Using the Status tab................................................................................................................................. 22

Viewing Diagnose test status ........................................................................................................... 22

Viewing offline test status................................................................................................................ 23

Using the Log tab .................................................................................................................................... 24

Diagnosis Log tab.......................................................................................................................... 25

Test log ........................................................................................................................................ 26

Error Log tab................................................................................................................................. 26

Integrated Management Log tab...................................................................................................... 27

Help tab................................................................................................................................................. 28

About HP Insight Diagnostics........................................................................................................... 29

Error Codes .................................................................................................................................. 29

Test Components ........................................................................................................................... 30

Saving and printing information in HP Insight Diagnostics............................................................................. 31

Exiting HP Insight Diagnostics ................................................................................................................... 32

Uninstalling HP Insight Diagnostics Online Edition ....................................................................................... 32

Uninstalling HP Insight Diagnostics from a Windows server................................................................. 32