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Theory of operation, System requirements – HP Insight Diagnostics User Manual

Page 6

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HP Insight Diagnostics overview 6

In addition to system management tools, service tools can resolve system problems quickly. To streamline

the service process and resolve problems quickly, you must have the right information available at the
time that a service call is placed. This combination of features simplifies the service process and minimizes

downtime.

Theory of operation

HP Insight Diagnostics is a useful step in troubleshooting procedures. If a system problem occurs, do the
following:

Check the computer health and status LEDs.

Use the Insight Diagnostics Survey feature to verify the hardware configuration and firmware

versions.

Use the Insight Diagnostics Offline Edition Test feature to help validate the hardware.

Use the IML (if supported) to identify system errors.

System requirements

HP Insight Diagnostics Online Edition for Windows

®

requires the following:

HP Advanced System Management Driver

HP System Management Homepage

HP Server Management Application and Agents

512 MB of memory

1024x768 graphics controller support

HP Insight Diagnostics Online Edition for Linux requires the following:

HP System Management Homepage

HP Server Management Application and Agents

HP ProLiant Linux Deployment Utility

512 MB of memory

1024x768 graphics controller support

HP Insight Diagnostics Offline Edition requires the following:

System support for a bootable CD-ROM

512 MB of memory

1024x768 graphics controller support