Brother QL-570 - Manual (Page 4)

INTRODUCTION
What Brother will do:
If the problem reported concerning your Machine and/or accompanying Consumable and
Accessory Items is covered by this warranty and if you first reported the problem to
Brother or an Authorized Service Center within the applicable warranty period, Brother or
its Authorized Service Center will repair or replace the Machine and/or accompanying
Consumable and Accessory Items at no charge to you for parts or labor. The decision as
to whether to repair or replace the Machine and/or accompanying Consumable and
Accessory Items is made by Brother in its sole discretion.
Brother reserves the right to supply a refurbished or remanufactured replacement
Machine and/or accompanying Consumable and Accessory Items and use refurbished
parts provided such replacement products conform to the manufacturer's specifications
for new product/parts.
The repaired or replacement Machine and/or accompanying Consumable and Accessory
Items will be returned to you freight prepaid or made available for you to pick up at a
conveniently located Authorized Service Center.
If the Machine and/or accompanying Consumable and Accessory Items are not covered
by this warranty (either stage), you will be charged for shipping the Machine and/or
accompanying Consumable and Accessory Items back to you and charged for any
service and/or replacement parts/products at Brother's then current published rates.
The foregoing are your sole (i.e., only) and exclusive remedies under this
warranty.
What happens when Brother elects to replace your Machine:
When a replacement Machine is authorized by Brother, and you have delivered the
Machine to an Authorized Service Center, the Authorized Service Center will provide you
with a replacement Machine after receiving one from Brother. If you are dealing directly
with Brother, Brother will send to you a replacement Machine with the understanding that
you will, after receipt of the replacement Machine, supply the required proof of purchase
information, together with the Machine that Brother agreed to replace. You are then
expected to pack the Machine that Brother agreed to replace in the package from the
replacement Machine and return it to Brother using the prepaid freight bill supplied by
Brother in accordance with the instructions provided by Brother. Since you will be in
possession of two machines, Brother will require that you provide a valid major credit
card number.
Brother will issue a hold against the credit card account number that you provide until
Brother receives your original Product and determines that your original Product is
entitled to warranty coverage. Your credit card will be charged up to the cost of a new
Product only if: (i) you do not return your original Product to Brother within five (5)
business days; (ii) the problems with your original Product are not covered by the limited
warranty; (iii) the proper packaging instructions are not followed and has caused damage
to the product; or (iv) the warranty period on your original Product has expired or has not
been sufficiently validated with a copy of the proof of purchase (bill of sale).
The replacement Machine you receive (even if refurbished or remanufactured) will be
covered by the balance of the limited warranty period remaining on the original Product,
plus an additional thirty (30) days. You will keep the replacement Machine that is sent to
you and your original Machine shall become the property of Brother. Retain your
original Accessory Items and a copy of the return freight bill, signed by the courier.