Troubleshooting, Fcwnx alarms do not appear in the gateway, No response from mapped avigilon alarm – Avigilon Lenel (Previously GE) Facility Commander Wnx Integration User Manual
Page 15: Mapped avigilon alarms displayed as unknown
Avigilon Control Center 5 System Integration Guide with Lenel Facility Commander Wnx
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Troubleshooting
If the following troubleshooting solutions do not resolve your issue, contact Avigilon
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FCWnx Alarms Do Not Appear in the Gateway
If the Avigilon FCWnx Gateway service does not connect to the FCWnx software and the
FCWnx alarms do not appear in the gateway configuration application, the integration
may have been unsuccessful. Confirm the following then attempt to map alarms again:
•
Ensure alarms have been created in the FCWnx software.
•
Ensure the required licenses were applied.
•
Ensure the FCWnx API software was installed.
•
Ensure all usernames and passwords were entered correctly.
No Response from Mapped Avigilon Alarm
If a mapped alarm is triggered in FCWnx but the Avigilon alarm does not respond, the
Avigilon FCWnx Gateway service may not be running.
•
Open the Alarm view in the Avigilon Control Center Client software and
confirm that there is an alarm for the triggered event.
•
Ensure the Avigilon Third Party License for FCWnx was applied correctly.
•
Run the Avigilon FCWnx Gateway configuration application to confirm that
alarms from both systems are populated and that mappings were saved.
•
Open the Windows Services window and confirm the Avigilon FCWnx Gateway
service is running.
Mapped Avigilon Alarms Displayed As Unknown
Mapped Avigilon alarms in the Configuration Tool are labeled in red as “Unknown.” The
Avigilon server that the integration is connected to displays an “Error” status in the
Configure Connections dialog box.
This issue occurs if the Avigilon Control Center Server has rebooted or is offline.
Perform the following steps to ensure the integration functions correctly: