Troubleshooting, Gateway does not show any avigilon alarms – Avigilon Lenel OnGuard to ACC Alarm Gateway Integration User Manual
Page 11
Avigilon Control Center 5 System Integration Guide with Lenel OnGuard
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Troubleshooting
If the following troubleshooting solutions do not resolve your issue, contact Avigilon
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Gateway Does Not Show Any OnGuard Devices or Events
After you login to the OnGuard system in the OnGuard to ACC Alarm Gateway
configuration application, the OnGuard devices and events lists remain empty.
Check the following:
•
Check that you logged in with the correct Windows username and password.
The Gateway accesses the OnGuard system through Windows, so you must
login using Windows credentials.
•
Check that the Windows user account is linked to an OnGuard user. The
Windows account must be linked to an OnGuard user or the integration cannot
access the OnGuard system.
To link an OnGuard user to a Windows user, see Adding an Integration User to Lenel on
page 3.
Gateway Does Not Show Any Avigilon Alarms
After you login to the Avigilon Control Center system in the OnGuard to ACC Alarm
Gateway configuration application, the Avigilon NVR Alarms list remains empty.
There may be a connection issue between the Avigilon server and the OnGuard software,
check the following:
•
Check that the Avigilon server is turned on.
•
Check that the Avigilon server is on the same network as the Lenel server.
•
Check that the Avigilon server IP address, username and password were
entered correctly in the Gateway configuration application.
•
Check that the Avigilon username is listed as an Alarm Recipient in all the
alarms needed for the integration. For more information, see Adding Avigilon
Alarms on page 3.