LumaSense Technologies ISR 6-TV Advanced - Manual (Page 6)

Series 6 – TV Advanced Manual General Information · 6
The warranty is VOID if the instrument is disassembled, tampered with, altered, or otherwise
damaged without prior written consent from LumaSense Technologies; or if considered by
LumaSense Technologies to be abused or used in abnormal conditions.
The Windows compatible software was thoroughly tested on a wide range of Windows
operating systems and in several world languages. Nevertheless, there is always a possibility that
a Windows or PC configuration or some other unforeseen condition exists that would cause the
software not to run smoothly. The manufacturer assumes no responsibility or liability and will
not guarantee the performance of the software. Liability regarding any direct or indirect
damage caused by this software is excluded.
There are no user-serviceable components in the instrument. The warranty is VOID if the
instrument is disassembled, tampered with, altered, or otherwise damaged without prior
written consent from LumaSense Technologies; or if considered by LumaSense Technologies to
be abused or used in abnormal conditions.
1.4 Unpacking the Instrument
Before shipment, each instrument is assembled, calibrated, and tested at the LumaSense Factory.
When unpacking and inspecting your system components, you need to do the following:
1. Check all materials in the container against the enclosed packing list.
LumaSense Technologies cannot be responsible for shortages against the packing list
unless a claim is immediately filed with the carrier. Final claim and negotiations with the
carrier must be completed by the customer.
2. Carefully unpack and inspect all components for visible damage. If you note any damage
or suspect damage, immediately contact the carrier and LumaSense Technologies, Inc.
3. Save all packing materials, including the carrier’s identification codes, until you have
inspected all components and find that there is no obvious or hidden damage.
Note: LumaSense encourages you to register your product with us to receive updates,
product information, and special service offers:
http://info.lumasenseinc.com/registration .
1.5 Transport, Packing, Storage
With faulty shipping, the instrument can be damaged or destroyed. To transport or store the
instrument, please use the original box or a box padded with sufficient shock-absorbing
material. For storage in humid areas or shipment overseas, the device should be placed in
welded foil (ideally along with silica gel) to protect it from humidity.
The pyrometer is designed for a storage temperature of -20 to 80 °C with non-condensing
conditions. Storing the instrument out of these conditions can cause damage or result in
malfunction of the pyrometer.
1.6 Service Request, Repair, or Support
Contact LumaSense Technologies Technical Support in case of a malfunction or service request.
Provide clearly stated details of the problem as well as the instrument model number and serial
number. Upon receipt of this information, Technical Support will attempt to locate the fault
and, if possible, solve the problem over the telephone.
If Technical Support concludes that the instrument must be returned to LumaSense Technologies
for repair, they will issue a Return Material Authorization (RMA) number.