Axis Communications Video Server 243Q Blade - Manual (Page 54)

54 AXIS 243Q Blade - Troubleshooting
Emergency recovery procedure
If power or the network connection to the AXIS 243Q Blade is lost during the upgrade, the
process will fail and the unit will become unresponsive. A red Status LED indicates a failed
upgrade. To recover the unit, follow the steps below. The serial number can be found on
the label supplied with the product.
1. UNIX/Linux - From the command line, type the following:
arp -s temp
ping -s 408
Windows - From a command/DOS prompt, type the following:
arp -s
ping -l 408 -t
2. If the unit does not reply within a few seconds, restart it and wait for a reply.
Press CTRL+C to stop Ping.
3. Open a web browser and type in the AXIS 243Q Blade’s IP address. In the page
that appears, use the Browse button to select the upgrade file to use, e.g.
axis243q.bin. Then click the Load button to restart the upgrade process.
4. After the upgrade has completed (1-10 minutes), the unit will automatically
restart and show a steady green on the Power and Status LEDs, and a green flash
on the Network LED.
5. Reinstall the AXIS 243Q Blade.
If the emergency recovery procedure does not get the AXIS 243Q Blade up and running
again, please contact Axis support at www.axis.com/techsup/
Support
If you contact Axis support, please help us help you resolve your problems expediently by
providing a server report, log file and a brief description of the problem.
Server Report - Click the link provided on the page at Setup > System Options > Support
> Support Overview. The report contains important information about the server and its
software, as well as a list of the current parameters.
Log file - Go to Setup > System Options > Support > Logs & Reports. The Log file records
events within the unit since the last restart of the system and can prove a useful diagnostic
tool for troubleshooting.