Teledyne LeCroy CP030 - Manual (Page 13)

Instruction Manual
922173-00 Rev A 7
Returning a Defective Probe
Contact your local Teledyne Lecroy sales representative to find out where to return the product. All
returned products should be identified by model number and serial number. Provide your name and
contact number and if possible describe the defect or failure. In case of products returned to the
factory, a Return Authorization Number (RAN) must be used. Contact your nearest Teledyne Lecroy
office, or the New York Customer Care Center, to receive a RAN.
Return shipment should be prepaid. Teledyne Lecroy cannot accept COD or Collect Return shipments.
We recommend air-freighting.
1. Contact your local Teledyne Lecroy sales or service representative to obtain a Return
Authorization Number.
2. Remove all accessories from the probe. Do not include the manual.
3. Pack the probe in its case, surrounded by the original packing material (or equivalent) and box.
4. Label the case with a tag containing:
• The RAN
• Name and address of the owner
• Probe model and serial number
• Description of failure
5. Package the probe case in a cardboard shipping box with adequate padding to avoid damage in
transit.
6. Mark the outside of the box with the shipping address given to you by the Teledyne Lecroy
representative; be sure to add the following:
• ATTN:
• FRAGILE
7. Insure the item for the replacement cost of the probe.
8. If returning a probe to a different country, also:

Mark shipments returned for service as a “Return of US manufactured goods for
warranty repair/recalibration.”

If there is a cost involved in the service, put the service cost in the value column and the
replacement value in the body of the invoice marked “For insurance purposes only.”

Be very specific as to the reason for shipment. Duties may have to be paid on the value
of the service.