Avaya ONE-X 3.0.0 - Manual (Page 14)

14 Avaya one-X Quick Edition Release 3.0.0 Telephone User Guide November 2006
For example, a store clerk can answer a call, “park” the call, and page another department to
take the call. Another clerk in a different area of the store can retrieve the call and talk to the
party. The second clerk can also “park” the call which can be retrieved at different telephone.
The caller hears music on hold if available, or an “on hold” tone. If the call is not retrieved within
one minute, an alert tone is played on the one-X Quick Edition telephone that was used to park
the call. The alert tone is played every 30 seconds, for as long as the call remains parked. If no
one else addresses the parked call, the call can be retrieved by pressing the UnPrk softkey on
the telephone that was used to park the call.
To park a call
The display shows a Park softkey whenever the active call can be parked. A one-X Quick
Edition network can support up to 20 parked calls. You cannot park a call that is engaged in a
conference.
1. While the call is active, select the Park softkey. Make a note of the displayed identifier.
2. Press the Ok softkey.
3. To hang up, perform one of the following actions:
●
return the handset to its cradle.
● press the Speaker ( ) button.
● press the Headset ( ) button.
To retrieve a parked call from the telephone that was used to park the call
An UnPrk or Retrv softkey appears in the display to retrieve parked calls. You cannot retrieve a
parked call if someone else retrieves it first, or the calling party hangs up or is disconnected. An
error message is displayed when a parked call cannot be retrieved.
1. At the telephone that was used to park the call, perform one of the following actions:
● pick up the handset.
● press the Speaker ( ) button or the associated Line/Feature ( ) button.
●
press the Headset ( ) button.
2. Perform either of the following actions:
●
to retrieve a single parked call, press the UnPrk softkey.
●
to retrieve one of several parked calls, press the Line/Feature ( ) button beside the
call that you want to retrieve.
To retrieve a parked call from any other telephone
1. At any Quick Edition IP telephone connected to the network (except the telephone that
was used to park the call), perform one of the following actions:
●
pick up the handset.
●
press the Speaker ( ) button or the associated Line/Feature ( ) button.