Avaya Interaction Center DXX-1015-01 - Manual (Page 17)

ADU Contents
Issue 1.0 June 2002 17
.contactsoffered The total number of contacts that arrived
since the agent logged into this media
channel. IC Manager computes handled
contacts by taking the difference
between .contactsoffered and
.abandoned.
Media Connector
Server
.currentload The current task load assigned to the
agent for this media channel. This is
used to throttle delivery of ADUs. Workflow Server
.load The maximum number of contacts that
can be concurrently assigned to the
agent through this media channel. Workflow Server &
Blender Server
.loginid The login id of the agent for this media
channel. Media Connector
Server
.login The time that the agent signed into the
media channel in hh:mm:ss format. Media Connector
Server
.logout The time that the agent signed out of the
media channel hh:mm:ss format. Media Connector
Server
.privileges This field defines the agent’s capability to
manipulate agent attributes, such as task
load, for this media channel. Media Connector
Server &
IC Manager
.state The media channel state of the agent.
Normalized channel states are:
Logged-In
Logged-Out
Active
Available
Busy
Wrap-up
Workflow Server &
Blender Server
.state..total The total duration time of the agent in the
media channel state. Media Connector
Server
.updatetime The time that the media channel was last
updated in hh:mm:ss format. Media Connector
Server
..eduid The Electronic Data Unit (EDU)
associated with this contact where
n is
the contact number for the agent on this
media channel.
Media Connector
Server
..sourcequeue The queue from which the contact was
received where
n is the contact number
for the agent on this media channel.
Media Connector
Server
Field Name Description Set By
(Sheet 2 of 4)