Server ECD (07500) - Manual (Page 8)

GENERAL SERVICE, REPAIR,
OR RETURNS
Before sending any item to Server Products for service,
repair, or return, contact Server Products customer
service to request a Return Authorization Number.
Merchandise must be sent to Server Products with this
number.
Merchandise being returned for credit must be in new
and unused condition and not more than 90 days old
and will be subject to a 20% (percent) restocking
charge. Electrical parts (thermostats, heating elements
etc.) are not returnable.
Server Products maintains a fully staffed service depart-
ment with highly skilled factory trained personnel.
Service is extremely prompt. Under normal circum-
stances, a repaired unit is shipped out the day after it is
received. Labor charges are reasonable.
SERVICE
Contact your dealer or Server Products Inc.
customer service department for the following:
ORDERING REPLACEMENT PARTS
Be prepared to give this information:
• Model Letters/Name/Numbers
• Part Numbers- P/N
• Series Numbers/Letters
• Part Description
This information and other important data is stamped
on the lid or cylinder of pumps or on the bottom or
back side of every unit.
SERVER PRODUCTS
LIMITED WARRANTY
All Server Products equipment is backed by a
two-year limited warranty against defects in materials
and workmanship. For complete warranty information
go to: www.server-products.com
Server Products Inc.
3601 Pleasant Hill Road
Richfield, WI 53076 USA
262.628.5600
800.558.8722
262.628.5110
[email protected]
www.server-products.com
UNIT TROUBLESHOOTING
Possible Problems:
• Pump dispenses little or no product.
• Portion control is not consistent.
Possible Solutions:
• Clean pump.
• Ensure product pouch is not empty.
• Ensure product pouch and torsion spring are
installed correctly.
• Ensure roller is properly installed on lever.
• (QVXUHÀDSLQVLGHSXPSGRPHDQGÀDSRQSLQFK
valve are properly positioned when assembling
pump.
• Ensure pump is installed into retaining slot on
inside front wall of unit.