PROLiNK PPL1500P User Manual - Manual (Page 15)

Appendix A : Troubleshooting
The Troubleshooting Guide provides answers to common problems regarding the PROLiNK ® PPL1500P Powerline
AV Adapter.
Q1. The Power LED does not light up.
Ans. Check the following:
a. Make sure that the PPL1500P is properly plugged into a power outlet.
b. Make sure the power outlet is active (working) by plugging another electric device into it.
c. Re-plug the PPL1500P to the power outlet again. If the Power LED still failed to light up, contact your
local dealer for technical support.
Q2. The LAN LED does not light up.
Ans. Check the following:
a. Make sure that the Ethernet cable (RJ-45) is properly connected to the PPL1500P Gigabit LAN port.
b. Make sure that the other end of the Ethernet cable (RJ-45) is properly connected to the computer LAN
card or to the Cable/xDSL Ethernet/LAN port.
c. Make sure your computer LAN card is properly installed and configured.
d. Make sure your Cable/xDSL broadband access is working and configured correctly.
e. Contact your local dealer for technical support if the LAN LED still failed to lights up after the above
procedures.
Q3. Powerline LED does not light up.
Ans. Check the following:
a. Double click to enable the Management Utility and click the “Scan” tab under the Main configuration
homepage. The Management Utility will automatically detect all other PPL1500P on your power line
network.
b. Try to plug a second PPL1500P into a near by power outlet and check whether the Powerline LED
lights up or not.
c. Contact your local dealer for technical support if the Powerline LED still failed to lights up after the
above procedures.
Q4. My Powerline device is unable to detect my other Powerline device.
Ans. This may due to the accidental change of the device password.
Access the Management Utility and select Privacy Tab. Enter the password ”HomePlugAV ” in the blank
provided. Then press the “Set to Local Device Only” button. Repeat the same procedure to the other
Powerline device.
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