Troubleshooting powerhook – Poweramp POWERHOOK SERIES User Manual
Page 42

TROUBLESHOOTING POWERHOOK
Symptom
Possible Cause
Solution
Restraint does not 
lower at all from 
stored position. Pump 
operates in pressure 
relief (restraint does not 
extend).
Solenoid “D” valve stuck off. Locate solenoid (See Parts: Valve Block).
Remove coil from cartridge valve and cartridge valve 
from valve block.
-Check valve for contaminant’s and/or damage.
-Replace valve if damaged.
-Carefully wipe valve with clean rag (do not damage 
“O” rings on valve).
-Check valve block for contaminant’s.
-Replace valve and coil.
NOTE: Do not over tighten valve into block. Max Torque: 
30-40 lb/ft. or snug to prevent leakage. Tighten coil snug, 
avoid over tightening and causing valve to bind.
Operate unit. Replace valve if problem persists and 
all other troubleshooting procedures performed.
Solenoid “D” coil not 
receiving signal to energize. 
A solenoid that is energized 
will act like a magnet. 
Place a metal tool on coil of 
solenoid valve to determine 
if coil is receiving signal.
1. Check controller output that sends a signal to
solenoid. Output may have failed OPEN. Use 
meter to check for contact closure when output 
ON.
2. Check all wiring to solenoid for high resistance
(loose) or no connection.
Solenoid “D” coil receiving 
signal but not energizing.
Coil failed OPEN. Consult factory for replacement.
Obstruction preventing the 
restraint from lowering.
Remove obstruction, check for damage to 
components.
Fluid flow to positioning 
cylinder blocked.
Locate the needle valve that controls fluid flow to the 
cylinder. (Hook valve block has two needle valves, 
adjust valve adjacent to NV stamped in valve block) 
Turn valve out all the way counter clockwise. Turn 
valve in all the way clockwise. Turn valve out 1-1/2 
turn counter clockwise.
Binding inside positioning 
cylinder.
Locate the positioning cylinder and the hook 
weldment. Pushing down on the hook weldment 
should extend the positioning cylinder and releasing 
the weldment should allow the positioning cylinder to 
retract. Consult factory if this does not occur.
4111-0010 — Nov 2010
40
