Asante Technologies FR1000 - Manual (Page 53)

User’s Manual 53
Appendix B. Advanced Troubleshooting
If you are having difficulties accessing the router, Asanté Technical Support will
ask you to verify the physical and logical connections from your computers to the
router. To save time, you may want to work through these exercises on your own
before contacting Asanté for assistance.
B.1 Verifying Connections to the Router
Use the ping utility to verify access to the router. If you need assistance with the
ping utility, see the following sections B.2 and B.3.
1. Can you reach the router’s administration utility using http://192.168.123.254?
You may also want to try http://192.168.123.254:88?
2. If you see the router’s login screen, then you are successful. Otherwise, try
pinging the router at its default address,
192.168.123.254
3. If you can successfully ping the router,
then you will need to disable your
browser’s proxy.
Tip: If you are using Internet Explorer,
disable the proxy setting by clicking on
the Tools menu. Choose Internet Op-
tions > Connections > LAN Settings.
In the LAN Settings dialog, un-check the
“Use a proxy server…” and click on
OK.
If you still cannot access the router, then
check the following:
A. Check configuration of your computer. It must be on the same subnet as the
router. For example if the router’s address is 192.168.123.254, then all of your
computers must be on 192.168.123.XXX.
B. Check the Link LEDs on each computer’s network adapter port and the corre-
sponding port on the router. If the LED is not on, then check the Ethernet ca-
ble(s).
B.2 Using Windows Ping
To ping an IP address from Windows:
1. From the Start button, click on Run...
2. In the Run dialog box, type command and press the Enter key.
3. In the dialog box, type ping 192.168.123.254 and click OK.