Pach and Company AeGIS 4000RTP Manual - Manual (Page 33)

CHAPTER 5. TROUBLE CHAPTER 5. TROUBLE SHOOTING SHOOTING GUIDES GUIDES
NO TONE WHEN KEYS ARE
PRESSED.
VISITOR CAN’T HEAR THE
TENANT VOICE BUT TENANT
CAN HEAR THE VISITOR.
TENANT CAN’T HEAR THE
VISITOR VOICE BUT VISITOR
CAN HEAR THE TENANT VOICE.
CAN’T CALL TO THE PREMISE
LOCATION.
CAN’T CALL TO THE REMOTE
LOCATION.
CAN’T CALL TO THE REMOTE
LOCATION.
HOME PHONE(S) RINGS ONCE
AND THE SYSTEM
DISCONNECTS.
• In normal mode, No tone when the key is pressed unless if you are in programming
mode.
• Check the speaker and microphone connection on marked speaker and microphone
(see fig.2.1). The snap on clip connector on the speaker and microphone connector
must be facing inside the board.
• Check the red and orange wires; make sure they are soldered into the speaker.
• Turn the system OFF and disconnect the speaker connector from the board. Set your
meter to Ohm and use 50 Ohm scale or higher. Put the two probes into the speaker (+)
and (-) (polarity not important) and the meter should read about 24 Ohms.
• Call Technical Support for help.
• Check the speaker and microphone connection on terminal marked speaker and
microphone (see fig.2.1). The snap on clip connector on the speaker and
microphone connector must be facing inside the board.
• Check the red and orange wires; make sure they are soldered into the speaker.
• Turn the system OFF and disconnect the speaker connector from the board. Set your
meter to Ohm and use 50 Ohm scale or higher. Put the two probes into the speaker (+)
and (-) (polarity not important) and the meter should read about 24 Ohms.
• Call Technical Support for help.
• Check the speaker and microphone connection on terminal marked speaker and
microphone (see fig.2.1). The snap on clip connector on the speaker and microphone
connector must be facing inside the board.
• Check the brown and black wires; make sure they are soldered into the microphone.
• Call Technical Support for help.
• Check the power (12.8 VAC under load).
• Disable the call-forwarding mode.
• Erase the system to factory default.
• Check the system wiring connections.
• Check the keypad connector, make sure it plugs-in correctly on the board as shown on
fig. 2.1.
• Check the power (12.8 VAC under load).
• Enable the call-forwarding mode.
• Check the call forwarding phone number programmed.
• Make sure the phone line is not used.
• Erase the system to factory default.
• Check the system wiring connections.
• Check the phone line with a telephone test set.
• Check the power (12.8 VAC under load).
• Enable the call-forwarding mode.
• Check the call forwarding phone number programmed.
• Make sure the phone line is not used.
• Erase the system to factory default.
• Check the system wiring connections.
• Check the phone
line with a telephone test set.
• Erase the memory to factory default see Function Code 99 on Chapter 3.
• Check the distance between the system and the home phone, make sure it does not
exceed the specification specified on Chapter 2.
• If this is a new installation, remove the connection with the home phone and substitute
with a telephone test set.
• If this is an existing installation Call Pach and Company Technical Support Department.
AUDIO PROBLEMS
Pach and Company Page 25
AeGIS 400RTP Chapter 5. Trouble Shooting Guides
COMMUNICATION PROBLEMS