Impulse 3440 - Manual (Page 22)

Appendix A - Troubleshooting
Sealevel Systems ULTRA COMM+422 Page 19
Appendix A - Troubleshooting
A Serial Utility Diskette is supplied with the Sealevel Systems adapter and will
be used in the troubleshooting procedures. By using this diskette and following
these simple steps, most common problems can be eliminated without the need
to call Technical Support.
1. Identify all I/O adapters currently installed in your system. This includes
your on-board serial ports, controller cards, sound cards etc. The I/O
addresses used by these adapters, as well as the IRQ (if any) should be
identified.
2. Configure your Sealevel Systems adapter so that there is no conflict with
currently installed adapters. No two adapters can occupy the same I/O
address.
3. Make sure the Sealevel Systems adapter is using a unique IRQ. While the
Sealevel Systems adapter does allow the sharing of IRQs, many other
adapters (i.e. SCSI adapters & on-board serial ports) do not. The IRQ is
typically selected via an on-board header block. Refer to the section on Card
Setup for help in choosing an I/O address and IRQ.
4. Make sure the Sealevel Systems adapter is securely installed in a
motherboard slot.
5. When running DOS or Windows 3.x refer to the Serial Utilities disk 1 and
the User Manual to verify that the Sealevel Systems adapter is configured
correctly. The supplied diskette contains a diagnostic program ‘SSD’ that
will verify if an adapter is configured properly. This diagnostic program is
written with the user in mind and is easy to use. Refer to the ‘README’ file
on the supplied diskette for detailed instructions on using ‘SSD’.
6. For Windows 95 and Windows NT, the diagnostic tool ‘WinSSD’ is
installed in the Sealevel folder on the Start Menu during the setup process.
First find the ports using the Device Manager, then use ‘WinSSD’ to verify
that the ports are functional.
7. Always use the Sealevel Systems diagnostic software when troubleshooting
a problem. This will eliminate any software issues from the equation.