Impulse 7205 - Manual (Page 14)

Appendix A - Troubleshooting
Sealevel Systems ULTRA COMM+2.LPCI Page 11
Appendix A - Troubleshooting
A Serial Utility Diskette is supplied with the Sealevel Systems adapter and will be used in the troubleshooting
procedures. By using this diskette and following these simple steps, most common problems can be eliminated
without the need to call Technical Support.
1. Identify all I/O adapters currently installed in your system. This includes your on-board serial ports, controller
cards, sound cards etc. The I/O addresses used by these adapters, as well as the IRQ (if any) should be
identified.
2. Configure your Sealevel Systems adapter so that there is no conflict with currently installed adapters. No two
adapters can occupy the same I/O address.
3. Make sure the Sealevel Systems adapter is using a unique IRQ. While the Sealevel Systems adapter does allow
the sharing of IRQs, many other adapters (i.e. SCSI adapters & on-board serial ports) do not. The IRQ is
typically selected via an on-board header block. Refer to the section on Card Setup for help in choosing an I/O
address and IRQ.
4. Make sure the Sealevel Systems adapter is securely installed in a motherboard slot.
5. When running DOS or Windows 3.x refer to the Serial Utilities disk 1 and the User Manual to verify that the
Sealevel Systems adapter is configured correctly. The supplied diskette contains a diagnostic program ‘SSD’
that will verify if an adapter is configured properly. This diagnostic program is written with the user in mind
and is easy to use. Refer to the ‘README’ file on the supplied diskette for detailed instructions on using
‘SSD’.
6. For Windows 95 and Windows NT, the diagnostic tool ‘WinSSD’ is installed in the Sealevel folder on the Start
Menu during the setup process. First find the ports using the Device Manager, then use ‘WinSSD’ to verify that
the ports are functional.
7. Always use the Sealevel Systems diagnostic software when troubleshooting a problem. This will eliminate any
software issues from the equation.