INSTEON Diagnostic Keypad (2993-222) - Manual (Page 8)

Page 8 of 10 2993-xx2 - Rev: 3/11/2014 9:21 AM 9:21:55 AM
• When you have identified the noise source, install a FilterLinc to isolate the noise source from the INSTEON
network.
Determining Source of Signaling Problems
• A problem area would be an outlet in which the tester has difficulty talking to the unit under test.
• Enable DISTANCE mode.
• Search the following list for your situation:
o No beeping and no On/Off of the device under test.
 Make sure device under test is linked as responder to Diagnostic Keypad.
 There may not be a signal path between Diagnostic Keypad and device under test.
• Confirm phases are coupled.
• Add dual-band INSTEON products if necessary.
 There may be noise at/near the device under test.
• Find and filter the noise-making device with a FilterLinc.
o No beeping, but the device under test goes on and off.
 The device under test is receiving the commands but the Diagnostic Keypad is not receiving
the device’s positive acknowledgement that the command was received.
 Look for noise at the Diagnostic Keypad’s location. Move Diagnostic Keypad if necessary.
o Beeping, but the device under test doesn’t go on or off.
 Acknowledgement may be coming from a different unit. Link to intended device under test.
 Try moving Diagnostic Keypad to a different location and using ON/OFF TOGGLE to turn the
device on and off.
 Confirm that the device was not linked at off. Turn the device on using its local switch, then
press the ON/OFF TOGGLE button and verify if the device under test turns off but not on. If
linked to off, relink Diagnostic Keypad with device under test set to on.
o The beeping on/off cadence is slower than other outlets.
 The path to the device under test is longer, but this may not be a problem.
 If the beep cadence is consistent, it’s likely not a problem.
 As you use the Diagnostic Keypad, you will be able to more easily recognize the beep
patterns.
o The on/off beeping is spotty at best.
 The path to the device under test is poor.
 Add additional dual-band INSTEON devices to couple the phases.
 There may be noise in the path. Find and filter the noise-making device with a FilterLinc.
Specifications
General
Product name INSTEON Diagnostic Keypad
Brand / manufacturer INSTEON
Manufacturer product number
US: 2993-222
EU: 2993-422
UPC 813922012699
FCC ID SBP23342
Industry Canada 5202A-23342
Warranty 2 years, limited
INSTEON
INSTEON powerline mesh repeater Yes
INSTEON RF mesh repeater N/A, powerline only
INSTEON controller Yes