Troubleshooting – INSTEON Outdoor On/Off Module (Dual-Band) (2634-222) Manual User Manual
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2634-222 - Rev: 1/21/2014 7:45 AM
Troubleshooting
Problem
Possible Cause
Solution
The Status LED on
On/Off Outdoor Module
is not turning on and
won’t control the load
On/Off Outdoor Module may
not be getting power
Make sure On/Off Outdoor Module is not plugged into a switched
outlet that is turned off
On/Off Outdoor Module
won’t link to or work with
a controller
The controller or might have
been reset without unlinking
On/Off Outdoor Module
Re-link On/Off Outdoor Module to the controller
The controller and On/Off
Outdoor Module may be on
opposite powerline phases
Make sure a least one other INSTEON dual-band device is
properly installed to bridge the two powerline phases.
The INSTEON signal may be
too weak.
Add additional INSTEON devices or move around existing
INSTEON devices. All INSTEON devices act as INSTEON
network repeaters.
Large appliances, such as
refrigerators or air
conditioners, may be
producing electrical noise on
the powerline
Install a power line noise filter (#1626-10) to filter electrical noise
and minimize signal attenuation
Other electrical devices, such
as computers, televisions, or
power strips, may be
absorbing the INSTEON
signal
On/Off Outdoor Module
is taking a long time to
respond to a controller
The controller may be
sending commands to a
responder that is no longer in
use. Commands for the
unused responder are being
resent and loading down the
signal.
Unlink any unused responders from the controller.
HINT: If you are using home automation software, you can easily
check scene membership and eliminate unnecessary links.
If the above doesn’t work, perform a factory reset on the
controller
The load turned on by
itself
Another controller or timer
could have triggered On/Off
Outdoor Module.
Perform a factory reset. See
The controller can turn
off On/Off Outdoor
Module but On/Off
Outdoor Module does
not turn on when I send
an ON command from
the controller
On/Off Outdoor Module may
be Linked at its off state.
Relink On/Off Outdoor Module to the controller, while the load is
on. See
Make On/Off Outdoor Module a Responder
On/Off Outdoor Module
is locked up
A surge or excessive noise
on the powerline may have
glitched it
Unplug On/Off Outdoor Module for 10 seconds and then reinstall
If the above doesn’t work, perform a factory reset. See
The load is not being
controlled by On/Off
Outdoor Module
The load may not be getting
power
Make sure the load’s built-in switch is in the on position
If you have tried these solutions, reviewed this Owner’s Manual, and still cannot resolve an issue you are having with On/Off
Outdoor Module, please call INSTEON Support Line at 866-243-8022.