Clear-Com IFB-104 - Manual (Page 28)

Clear-Com Communication Systems
Technical Support & Repair Policy
v i i i
vii) Note: Shipping charges, including duties, taxes, and insurance (optional), to Clear-Com's
factory is the responsibility of the Customer. Shipping AWRs from Clear-Com is at
Clear-Com's expense (normal ground or international economy delivery). Requests for
expedited shipping (E.g. "Next-Day Air") and insurance are the responsibility of the
Customer.
REPAIR POLICY
a) Repair Authorizations: All products sent to Clear-Com or a Clear-Com Authorized Service Partner
for repair must be identified by a Repair Authorization (RA) number (see above).
b) The Customer will be provided with an RA number upon contacting Clear-Com Customer
Services as instructed below.
c) The RA number must be obtained from Clear-Com via phone or email prior to returning product to
the Service Center. Product received by the Service Center without a proper RA number is
subject to return to the Customer at the Customer's expense.
d) Return for Repair
i) Customers are required to ship equipment at their own cost (including transportation,
packing, transit, insurance, taxes and duties) to Clear-Com's designated location for repair.
(1) Clear-Com will pay for the equipment to be returned to the Customer when it is repaired
under warranty.
(2) Shipping from Clear-Com is normal ground delivery or international economy.
Requests for expedited shipping (E.g. "Next-Day Air") and insurance are the
responsibility of the Customer.
ii) Clear-Com does not provide temporary replacement equipment ("loaner") during the
period the product is at the factory for repair. Customers should consider a potential
prolonged outage during the repair cycle, and if required for continuous operations
purchase minimum spare equipment required or purchase an AWR Warranty Extension.
iii) No individual parts or subassemblies will be provided under warranty, and warranty repairs
will be completed only by Clear-Com or its Authorized Service Partners.
iv) Customers requesting a non-warranty repair will be provided an estimate of the total repair
cost prior to the return of the equipment. In the event that Clear-Com is unable to estimate