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Limited warranty, Warranty period, Technical support – Clear-Com IF4W4 User Manual

Page 17: Limited warranty -i, Warranty period -i technical support -i

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W A R R A N T Y

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LIMITED WARRANTY

Vitec Group Communications (VGC) warrants that at the time of purchase, the
equipment supplied complies with any specification in the order confirmation
when used under normal conditions, and is free from defects in workmanship
and materials during the warranty period.

During the warranty period VGC, or any service company authorized by VGC,
will in a commercially reasonable time remedy defects in materials, design, and
workmanship free of charge by repairing, or should VGC in its discretion deem it
necessary, replacing the product in accordance with this limited warranty. In no
event will VGC be responsible for incidental, consequential, or special loss or
damage, however caused.

WARRANTY PERIOD

The product may consist of several parts, each covered by a different warranty
period. The warranty periods are:

• Cables, accessories, components, and consumable items have a limited

warranty of 90 days.

• Headsets, handsets, microphones, and spare parts have a limited warranty of

one year.

• UHF wireless IFB products have a limited warranty of one year.

• UHF wireless intercom systems have a limited warranty of three years.

• All other Clear-Com and Drake brand systems and products, including

beltpacks, have a limited warranty of two years.

The warranty starts at the time of the product’s original purchase. The warranty
start date for contracts which include installation and commissioning will
commence from the earlier of date of the Site Acceptance Test or three months
from purchase.

TECHNICAL SUPPORT

To ensure complete and timely support to its customers, VGC’s User Support
Center is staffed by qualified technical personnel. Telephone and email technical
support is offered worldwide by the User Support Center.

The User Support Center is available to VGC’s customers during the full course
of their warranty period. Telephone support during the warranty period will be
offered at no charge between 09:00 and 17:00 according to the customer’s local
time zone.

In addition, for customers who purchase an Extended Warranty or Service
Contract, 24-hour customer support is offered immediately upon purchase of

VGC offers 24 x 7 customer

support if you have an

Extended Warranty or

Service Contract.

Return Material

Authorization (RMA)

numbers are required for all

returns.

Both warranty and

non-warranty repairs are

available.