DE-STA-CO 1800RDM - Manual (Page 9)

HOW TO ORDER PARTS
Please refer to parts list shown in this manual. This parts list is for a standard Index Drive. If you feel your drive
is nonstandard or you are in doubt you should contact CAMCO Customer Service at (847) 459-5200 and
request a Bill of Materials for your specific unit based on serial number. CAMCO maintains records on all units
for a period of ten years.
You may order parts per the standard Bill of Material even if your unit is nonstandard. CAMCO’s order entry
department will review the closed order file based on the following information and supply you with the correct
part.
REQUIRED INFORMATION
1. Original purchase order number (if available)
2. Customer name (original purchaser of drive)
3. Model number (located on name plate)
4. Serial number (located on name plate)
5. Approximate date of purchase.
TO ORDER PARTS contact CAMCO “Order Entry Department” Wheeling, Illinois
Phone (847) 459-5200 or Fax (847) 459-3064
A. Describe the parts required and the 14 digit part number as listed in the Standard Bill of Materials or a
Special Bill of Materials pertaining to your unit. State if you are using a Standard or Specific bill of
material.
B. Give as much of the above required information as possible.
ON WARRANTY
CAMCO will send replacement parts freight prepaid via most practical mean.
CAMCO will issue a “Returned Material Authorization Number” (RMA#) for the return of defective parts for
inspection. CAMCO will bill customer for repair parts. When inspection of returned parts has been completed
and determined to be covered under warranty, CAMCO will issue a credit to the customer for the repair parts
and freight charges. Camco standard warranty is defined in Camco’s “Terms and Conditions”.
ON NON-WARRANTY
Replacement or spare parts, with approved credit, are F.O.B. our plant Wheeling, Illinois.
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