beautypg.com

Appendix, Faq and troubleshooting – Acer Liquid E User Manual

Page 42

background image

40

Appendix

FAQ and troubleshooting

This section lists frequently asked questions that may arise during the use of
your smartphone, and gives easy answers and solutions to these questions.

Aspect

Question

Answer

Audio

Why is there no sound
coming from the
device?

If the headset is plugged into the device,
the speaker is automatically shut off.
Disconnect the headset.
Check that the device volume setting is not
muted.
Check that the volume control is not at its
lowest setting.

Multimedia files

Why can’t I view my
picture files?

You may be trying to view an image that is
not supported. Refer to “Multimedia” on
page 46
for more information.

Why can’t I view my
video files?

You may be trying to view a video that is
not supported. Refer to “Multimedia” on
page 46
for more information.

Why can’t I play my
music files?

You may be trying to play a file that is not
supported. Refer to “Multimedia” on
page 46
for more information.

System information
and performance

How do I check the OS
version of my device?

Tap Menu > Settings > About phone to
check the OS version (Kernel/build number)
and other hardware and software
information.

Power

I couldn’t turn on the
device.

The battery power may be depleted.
Recharge the device. Refer to “Charging the
battery” on page 8 f
or more information.

Heat

The phone heats up
when charging or
making long duration
calls.

It is normal for the phone to heat up when
charging. When charging is complete, it will
return to its normal temperature.
It is also normal for the phone to heat up
during long periods of use, such as watching
a video or a long phone conversation.
All Acer phones are factory tested before
release.