Crown Audio SST Modules - Manual (Page 16)

SST Modules
Page 16 Reference Manual
7 Service
7.2.4 Packing Instructions
Important: These instructions must be followed. If they are not followed, Crown Audio, Inc. assumes no responsibil-
ity for damaged goods and/or accessories that are sent with your unit.
1. Fill out and include the Crown Audio Factory Service Information sheet in the back of this manual.
2. Do not ship any accessories (manuals, cords, hardware, etc.) with your unit. These items are not needed to ser-
vice your product. We will not be responsible for these items.
3. When shipping your Crown product, it is important that it has adequate protection. We recommend you use the
original pack material when returning the product for repair. If you do not have the original box, please call
Crown at 800.342.6939 or 574.294.8210 and order new pack material. (Do not ship your unit in a wood or metal
cabinet.)
4. If you provide your own shipping pack, the minimum recommended requirements for materials are as follows:
a. 200 P.S.I. burst test, Double-Wall carton that allows for 2-inch solid Styrofoam on all six sides of unit or 3 inches
of plastic bubble wrap on all six sides of unit.
b. Securely seal the package with an adequate carton sealing tape.
c. Do not use light boxes or “peanuts”. Damage caused by poor packaging will not be covered under warranty.
5. Enclose the completed Crown Audio Factory Service Information form (or securely attach it to the outside of car-
ton) and re-seal the shipping pack with a sturdy carton sealing tape.
7.2.5 Estimate Approval
Approval of estimate must be given within 90 days after being notified by Crown Audio Inc. Units still in the posses-
sion of Crown after 90 days of the estimate will become the property of Crown Audio Inc.
7.2.6 Payment of Non-Warranty Repairs
Payment on out-of-warranty repairs must be received within 90 days of the repair date. Units unclaimed after 90 days
become the property of Crown Audio Inc.
If you have any questions, please contact Crown Factory Service.
Crown Factory Service
1718 W. Mishawaka Rd.
Elkhart, IN 46517 U.S.A.
Telephone:
574.294.8200
800.342.6939 (North America,
Puerto Rico, and Virgin Islands only)
Facsimile:
574.294.8301 (Technical Support)
574.294.8124 (Factory Service)
Internet:
http://www.crownaudio.com