Crown Audio SST Modules - Manual (Page 15)

SST Modules
Page 15 Reference Manual
We recommend that accessories requiring service be returned with the product in which they are installed. When
sending in the amplifier and accessory, please refer to the amplifier service section for more information. If you
choose to have only the accessory serviced, please follow instructions below
7.1 International and Canada Service
Service may be obtained from an authorized service center. (Contact your local Crown/Amcron representative or our
office for a list of authorized service centers.) To obtain service, simply present the bill of sale as proof of purchase
along with the defective unit to an authorized service center. They will handle the necessary paperwork and repair.
Remember to transport your unit in the original factory pack.
7.2 US Service
Service may be obtained in one of two ways: from an authorized service center or from the factory. You may choose
either. It is important that you have your copy of the bill of sale as your proof of purchase.
7.2.1 Service at a US Service Center
This method usually saves the most time and effort. Simply present your bill of sale along with the defective unit to an
authorized service center to obtain service. They will handle the necessary paperwork and repair. Remember to trans-
port the unit in the original factory pack. A list of authorized service centers in your area can be obtained from Crown
Factory Service, or online from http://www.crownaudio.com/support/servcent.htm.
7.2.2 Factory Service
Crown accepts no responsibility for non-serviceable product that is sent to us for factory repair. It is the owner’s
responsibility to ensure that their product is serviceable prior to sending it to the factory. Serviceable product list is
available at http://crownweb.crownintl.com/crownrma/. For more information, please contact us direct.
A Service Return Authorization (SRA) is required for product being sent to the factory for repair. An SRA can be com-
pleted online at www.crownaudio.com/support/factserv.htm. If you do not have access to the web, please call Crown’s
Customer Service at 574.294.8200 or 800.342.6939 extension 8205.
For warranty service, we will pay for ground shipping both ways in the United States. Contact Crown Customer Ser-
vice to obtain prepaid shipping labels prior to sending the unit. Or, if you prefer, you may prepay the cost of shipping,
and Crown will reimburse you. Send copies of the shipping receipts to Crown to receive reimbursement.
Your repaired unit will be returned via UPS ground. Please contact us if other arrangements are required.
7.2.3 Factory Service Shipping Instructions:
1. Service Return Authorization (SRA) is required for product being sent to the factory for service. Please complete
the SRA by going to
www.crownaudio.com/support/factserv.htm. If you do not have access to our website, call 1.800.342.6939,
extension 8205 and we'll create the SRA for you.
2. See packing instructions that follow.
3. Ship product to:
CROWN AUDIO FACTORY SERVICE
1718 W MISHAWKA RD.
ELKHART, IN 46517
4. Use a bold black marker and write the SRA number on three sides of the box.
5. Record the SRA number for future reference. The SRA number can be used to check the repair status.
7 Service