Crown Audio ScreenArray PIPS:4622, 3632, 4632 - Manual (Page 15)

ScreenArray ® PIP Modules
Page 15 Operation Manual
6 Service
6.1 Worldwide Service
Service must be done at the Crown factory. Contact your local distributor for more information.
6.2 US and Canada Service
Service must be done at the Crown factory (see Sections 6.3 and 6.3.1). It is important that you have your
copy of the bill of sale as your proof of purchase.
6.3 Factory Service
To obtain factory service, fill out the service information page found in the back of this manual and send it
along with your proof of purchase and the defective unit to the Crown factory.
For warranty service, we will pay for ground shipping both ways in the United States. Contact Crown
Factory Service to obtain prepaid shipping labels prior to sending the unit. Or, if you prefer, you may
prepay the cost of shipping, and Crown will reimburse you. Send copies of the shipping receipts to
Crown to receive reimbursement.
Your repaired unit will be returned via UPS ground. Please contact us if other arrangements are required.
6.3.1 Factory Service Shipping Instructions
1. Before sending a Crown product to the factory for service, first call Crown Factory Service for a return
authorization (RA) number.
2. Be sure to fill out the service information form that follows and enclose it with your shipment, either
inside the box or in a packing slip envelope securely attached to the outside of the shipping carton. Do not
send the service information form separately. If you are sending the unit from a Shipping Center, we
recommend taping the form to the product. We also recommend recording the serial number and model
before shipping for your reference.
3. To ensure the safe transportation of your unit to the factory, ship it in an original factory packing
container.