VTech DS6151 Manual - Manual (Page 83)

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Appendix
Troubleshooting
In some cases, the answering system is affected by the ringing system used by the
telephone service provider.
If you subscribe to voicemail service, change the number of rings so that your
answering system answers before your voicemail answers (page 60). To
determine how many rings will activate your voicemail, please contact your telephone
service provider.
If there is a fax machine connected to the same telephone line, try disconnecting the
fax machine. If that solves the problem, consult your fax machine documentation for
information on compatibility with the answering system.
The outgoing announcement is not clear.
When recording the announcement, make sure you speak in a normal tone of voice
towards the microphone of the handset or the telephone base.
Make sure there is no background noise when recording.
The answering system does not record messages.
Make sure the answering system is on.
When the answering machine memory is full, it does not record new messages until
some old messages are deleted.
If you subscribe to voicemail service, change the number of rings so that your
answering system answers before your voicemail answers (page 60). To determine
how many rings will activate your voicemail, please contact your telephone service
provider.
If there is a fax machine connected to the same telephone line, try disconnecting the
fax machine. If that solves the problem, consult your fax machine documentation for
information on compatibility with the answering system.
The messages on the answering system are very difficult to hear.
Press /VOL on the handset or telephone base to increase the speaker volume. on the handset or telephone base to increase the speaker volume.
The messages on the answering system are incomplete.
If a caller leaves a very long message, part of it may be lost when the answering
system disconnects the call after four minutes.
If the memory on the answering system becomes full during a message, the
answering system stops recording and disconnects the call.
If the caller’s voice is very soft, the answering system may stop recording and
disconnect the call.
The answering system does not respond to remote commands.
Make sure your remote access code is correct (page 27).
Make sure you are calling from a touch-tone telephone. When dialing a number, there
should be tones. If there are clicks, then it is not a touch-tone telephone and cannot
activate the answering system.
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