VTech DS6151 Manual - Manual (Page 79)

75
Appendix
Troubleshooting
Low battery shows on handset screen.
Place the handset in the telephone base for recharging.
Remove and install the battery again and use it until fully depleted, then recharge the
handset in the telephone base for up to 16 hours.
If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery does
not accept charge.
Make sure the handset is placed in the telephone base correctly. The CHARGE light
on the handset should be on.
Remove and install the battery again, then charge for up to 16 hours.
If the handset is in the telephone base but the
CHARGE light on the handset is not
on, refer to The CHARGE light is off in this section (page 75).
If the battery is completely depleted, it may take up to 30 minutes to charge the
handset before Low battery appears on the screen (page 4).
Purchase a new battery. Refer to the Battery section (page 71).
The CHARGE light is off.
Clean the charging contacts on the handset and telephone base each month with a
pencil eraser or a dry non-abrasive fabric.
Make sure the power adapter and telephone line cord are plugged in correctly
and securely.
Unplug the power adapter. Wait for 15 seconds before plugging it back in. Allow up to
one minute for the handset and telephone base to reset.
The telephone does not ring when there is an incoming call.
Make sure the handset ringer volume is not set to off or the lowest level (page 14)
and the telephone base ringer volume is not set to off or the lowest level (page 19).
Make sure the telephone line cord and power adapter are plugged in properly
(pages 2 and 3 ).
The handset may be too far from the telephone base. Move it closer to the telephone
base.
There may be too many extension phones on the telephone line to allow all of them to
ring simultaneously. Unplug some of them.
If the other telephones in your home are having the same problem, the problem is in
the wiring or telephone service. Contact your telephone service provider (charges
may apply).
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as
possible from these types of electronic devices.
Test a working telephone at the telephone wall jack. If another telephone has the
same problem, the problem is in the telephone wall jack. Contact your telephone
service provider (charges may apply).
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