VTech DS6151 Manual - Manual (Page 82)

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Appendix
Troubleshooting
Caller ID entries do not match the numbers I need to dial.
Caller ID service delivers 10 digits (the area code plus the seven-digit number). If you
need to dial something other than 10 digits, see page 57 for instructions on changing
the number.
If you dial seven digits for local calls you may want to use the home area code feature
(pages 13 and 18).
Out of range OR no power at base shows on the handset screen.
The handset may be out of range. Move it closer to the telephone base.
Make sure the power cord is securely plugged into the telephone base. Use a working
electrical outlet not controlled by a wall switch.
Reset your telephone by unplugging the power adapter from the telephone base.
Disconnect the battery from the cordless handset. Wait for 15 seconds, then plug in
the power adapter and install the battery again. Place the handset in the telephone
base and allow up to one minute for the handset and telephone base to synchronize.
Other electronic products such as HAM radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as
possible from these types of electronic devices.
An
1
icon and a line number appear on the handset and telephone
base screen and I don’t know why.
Your telephone has voicemail indication that is separate from the built-in answering
system. If the
1
icon and a line number appear on the display, your telephone has
received a signal from your telephone service provider that you have a voicemail
message waiting for you to retrieve from them. Contact your telephone service
provider for more information on how to access your voicemail.
I cannot retrieve voicemail messages.
Your telephone has both a built-in answering system and voicemail indication. They
are independent features and each alerts you to new messages differently (page 60).
If you subscribe to voicemail service from your telephone service provider (charges
may apply), contact your telephone service provider for more information on how to
access your voicemail.
The answering system does not answer after the correct number
of rings.
Make sure the answering system is on. When the answering system is on, the
ANS ON icon with the corresponding line number(s) should show on the handset
and the corresponding telephone base light(s), /ON/OFF LINE 1 and/or
/ON/OFF LINE 2, should be lit on the telephone base.
If toll saver is selected, the number of rings changes to two when there are new
m essages waiting (page 26).
If the memory is full or if the answering system is off, the answering system answers
after 10 rings.
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