Veris Technologies Quad 1000 Soil EC Mapping System - Operating Instructions - Manual (Page 20)

OM17-Quad1000
5-2
SoilViewer Troubleshooting
EC Surveyor is not found
Check to ensure the com which the EC Surveyor is connected to is present under the device
manager. To get to the device manager go to StartSettingsControl PanelSystem Click on
the Hardware tab and then click on the device manager button. Click on the “+” sign next to Ports
and make sure the port is listed here. In this case a USB to serial converter is being used and the
port is listed as USB Serial Port (COM33)
Figure 1
If the port is not listed here, then unplug and replug the USB
– Serial converter cable and ensure
the power is on to the EC surveyor. If USB
– Serial port is still unavailable then reinstall the
drivers. If you are using the provided USB-Serial converter part #41377, then the drivers can be
located on the Veris SoilViewer disk see Reinstalling USB-Serial Converter Drivers, if a different
USB- Serial Converter is being used, then follow the manufactures instructions for driver
installation.