HR Green Real World Applications for Alternative Service Delivery - Manual (Page 19)

Factors influencing results
• The absence of operations manuals or documented procedures
posed challenges for measuring how services were delivered
• Full cost accounting methods that measured specific
responsibilities
• Ability to identify vendors that would participate in the study &
submit bids if the City chose to privatize services
• Ability to identify a critical mass of vendors that could respond
within a reasonable timeframe