Wacom 21UX - Manual (Page 52)

Troubleshooting
Page 50
PEN TABLET TROUBLESHOOTING
If you encounter problems with the tablet portion of your Cintiq, see the following tables.
Your problem may be described here, and you can try the solution offered. Be sure to see the Cintiq
Read Me file for the latest information.
For additional information, visit the Wacom web site at http://www.wacom.com/productsupport.
GENERAL PROBLEMS
The computer does not have an
available USB port. Check if there is an available USB port on a USB hub. If not
available, you will need to add a USB hub or USB card.
The pen display power LED is off. Make sure the pen display power switch is turned on.
Check that the AC power adapter is plugged into both the
pen display and an active power outlet.
Use only a power adapter specified for use with your Cintiq;
other adapters may cause damage to your product.
The pen works only in mouse
mode, and does not draw with
pressure sensitivity. The driver software for the tablet portion of the pen display
was not installed or did not load properly.
Make sure the tablet driver software is installed and
functioning.
Install the pen tablet driver software in accordance with the
instructions found in the Installation section of this manual.
The pen does not draw with
pressure sensitivity. Some applications require that you turn on the pressure
capabilities within the application or selected tool before the
pen will respond as a pressure-sensitive tool.
Verify also that your application supports pressure sensitivity.
Clicking is difficult. Open the Wacom Tablet control panel and go to the P EN tab.
Try using a lighter T IP F EEL .
The pen selects everything or will
not stop drawing. Open the Wacom Tablet control panel and go to the P EN tab.
Move the T IP F EEL slider toward F IRM , or select the D ETAILS ...
button and increase the C LICK T HRESHOLD setting. If this
does not help, see “Testing Cintiq” on page 42.
Double-clicking is difficult. Be sure you are quickly tapping the display screen twice in
the same place. Wacom recommends using the side switch
to double-click.
Open the Wacom Tablet control panel and go to the P EN tab.
Try increasing the T IP D OUBLE C LICK D ISTANCE or using a
lighter T IP F EEL .
Set an ExpressKey to D OUBLE C LICK and use it to issue
double-clicks.
Windows: Try setting your system to launch programs with a
single click. See “Clicking” on page 27.