Wacom DTU-1931 - Manual (Page 37)

Troubleshooting
Page 33
PEN TABLET TROUBLESHOOTING
If you encounter problems with the DTU-1931 pen display tablet, see the following tables.
Your problem may be described here, and you can try the solution offered. Be sure you refer to the
DTU-1931 Read Me file for the latest information.
For additional information, visit Wacom’s web site at http://www.wacom.com/productsupport.
GENERAL PROBLEMS
The computer does not
have an available USB
port. Check if there is an available USB port on a USB hub. If not
available you will need to add a USB hub or USB card.
A USB device plugged
into one of the pen
display’s integrated USB
ports does not function. 1. Make sure the pen display itself is properly connected to a
working USB port on your computer.
2. Then be sure the pen display is powered on and that the power
LED lights blue. The DTU-1931 contains a powered USB hub
and the integrated USB ports will not work when the power is off.
3. If the USB device does not work, try plugging it into a USB port
directly on your computer.
4. If your USB device is still not functioning properly, please contact
the manufacturer for that particular device.
The pen display power
LED is off. Make sure the pen display power switch is turned on.
Check that the AC power adapter is plugged into both the pen display
and an active power outlet.
Use only the power adapter that came with the pen display; other
adapters may cause damage to your product.
The pen works only in
mouse mode, and does
not draw or write with
pressure sensitivity. The tablet driver software was not installed or did not load properly.
Make sure the tablet driver software is installed and functioning.
Install the pen tablet driver software in accordance with the
instructions found in the Installation section of this guide.
The pen does not draw
or write with pressure
sensitivity. Some applications require that you turn on the pressure capabilities
within the application or selected tool before the pen will respond as
a pressure-sensitive tool.
Verify also that your application supports pressure sensitivity.
Clicking is difficult. Open the Wacom Tablet control panel and go to the P EN tab.
Try using a lighter T IP F EEL .
The pen selects
everything or will not
stop drawing. Open the Wacom Tablet control panel and go to the P EN tab.
Move the T IP F EEL slider toward F IRM or select D ETAILS ... and
increase the C LICK T HRESHOLD setting. If this does not help, see
Testing your pen on page 30.
Double-clicking is
difficult. Be sure you are quickly tapping the display screen twice in the same
place on the pen display tablet’s active area. Wacom recommends
using the side switch to double-click.
Open the Wacom Tablet control panel and go to the P EN tab.
Try increasing the T IP D OUBLE C LICK D ISTANCE or using a lighter T IP
F EEL .
Windows: Try setting your system to launch programs with a single
click. See Basic pen operations on page 20.
The eraser (when
equipped) selects
everything or will not
stop erasing. Open the Wacom Tablet control panel and go to the E RASER tab.
Move the E RASER F EEL slider toward F IRM , or select the D ETAILS ...
button and increase the C LICK T HRESHOLD setting. If this does not
help, see Testing your pen on page 30.
DTU193_Manual.fm Page 33 Monday, September 15, 2008 2:42 PM