Troubleshooting – Toshiba DKT2004-CT User Manual

Page 97

Appendix

Troubleshooting

Strata DKT2004-CT Cordless Digital Telephone 9/00

Troubleshooting

If your cordless telephone is not performing to your expectations, try these
suggestions. If you are still unable to resolve the problems, contact your telephone
system administrator. Do not attempt to service this unit yourself. All service must be
done by qualified service personnel.

Problem

Suggestion

CHARGE LED does not come on
when handset is placed on base unit.

Make sure the AC adapter is plugged into the base unit and
wall outlet.

If the AC adapter is plugged into a wall outlet with a switch,
make sure the switch is turned on.

Make sure the handset is properly seated in the base unit.

Make sure the nickel-cadmium battery pack is properly
placed on the handset.

Make sure that the charging contacts on the handset and
base unit are clean.

Conversation interrupted frequently.

Make sure that the base unit antenna is fully vertical.

Move closer to the base unit.

Press

7$/.

and get no dial tone.

Move closer to the base unit.

Cannot configure the cordless digital
telephone.

Check both ends of all telephone line cords for good
connections.

Make sure the AC adapter is plugged into the base unit and
wall outlet.

Handset does not ring.

The nickel-cadmium battery may be weak. Charge the
battery pack for 8-10 hours.

Check the Ringer Alert setting. It may be set to Ring Off.

Make sure the base unit antenna is fully vertical.

The handset may be too far away from the base unit.

Tone noise

Move cordless telephone to the right side of the DKT.