Onkyo TXNR1008 - Manual (Page 5)

Troubleshooting
5
Errors during update via Network
Error Code Description
*-10, *-20 Ethernet cable is not detected. Connect the cable
properly. See the instruction manual for the
network connection.
*-11, *-13,
*-21, *-28 Internet connection error. Check the following
items:
• Make sure IP address, subnet mask, gateway
address, and DNS server are configured
properly.
• Make sure the router is turned on.
• Make sure the AV receiver/controller and the
router are connected with Ethernet cable.
• Make sure the setup configuration of the router
is set properly. See the instruction manual of the
router.
• If your network allows only one client
connection and there is any other device already
connected, the AV receiver/controller cannot
access the network. Consult your Internet
Service Provider (ISP).
• If your modem does not function as a router,
you will need a router. Depending on your
network, you may need to configure the proxy
server if needed. See the document provided by
your ISP. If you still cannot access the Internet,
DNS or proxy server may be temporarily down.
Contact your ISP.
Others Retry the update procedure from the beginning.
If the error persists, please contact Onkyo
Support (indicated at the end of this page) and
provide the error code.
Case 1:
If “No Update” is displayed on the front display of the
AV receiver/controller as below, the firmware has
already been updated. You do not need to do anything
further.
Case 2:
If an error occurs, “Error!! *-** No media” is displayed
on the front display of the AV receiver.
(Alpha-numeric characters on the front display are
denoted by asterisks.) See the following table and take
appropriate action
Case 3:
If an error occurs during updating process, disconnect
then reconnect the AC power cord and try again.
Case 4:
If Error Code 3-51 is displayed, try the following
procedure.
1. Disconnect the AC power cord then reconnect.
2. Start up the AV receiver, and select the NET/USB
selector.
3. After the “Now Initializing” display has changed,
perform the update again.
Case 5:
If an error has occurred due to wrong selection of input
sources, turn off and on the AV receiver. Then retry the
update.