Oricom SECURE 700 - Manual (Page 16)

WArrANTy 14
Please note that this warranty excludes expenses incurred by
you in returning any faulty product to us. You must arrange and
pay any expenses incurred (including postage, delivery, freight,
transportation or insurance of the product) to return the faulty
product to us, however, we will arrange delivery of the repaired or
replaced faulty product to you.
Important Information
Repair Notice
Please be aware that the repair of your goods may result in the loss
of any user-generated data (such as stored telephone numbers,
text messages and contact information). Please ensure that you
have made a copy of any data saved on your goods before sending
for repair.
Please also be aware that goods presented for repair may be
replaced by refurbished goods or parts of the same type rather
than being repaired.
How to make a claim under Warranty in Australia
Oricom has a simple warranty process for you to follow:
• Please call or email our Customer Support Team, contact
details follow.
• A Customer Suppor t Team member will verify after
troubleshooting with you if your product qualifies under
warranty. If so, they will give you a Product Return Authorisation
number.
• We will then email or fax a Return Authorisation form and a
Repair Notice (if necessary), together with instructions on how
to return the goods for warranty service.
Please note that if a Customer Support Team member advises
that your product does not qualify for return, this warranty does not
apply to your product.
Products that are authorised to be returned to Oricom in Australia
must include all of the following:
• A completed Return Authorisation form
• A copy of your Proof of Purchase (please keep your original
copy)
• The faulty product, including all accessories.
Send the approved returns to:
Oricom International Pty Ltd
Locked Bag 658
South Windsor NSW 2756 Australia