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Troubleshooting – Roberts Radio WM201 User Manual

Page 54

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Troubleshooting

If you experience any trouble with your Internet radio, then you may find

it useful to visit the help section on our web site at

http://www.robertsradio.co.uk/pages/wm201_faq.htm

or on Reciva's website at

http://www.reciva.com

If you have difficulty connecting the radio to your wireless network, some

of these steps may help to resolve the problem:

1. Confirm that a Wi-Fi connected PC can access the Internet (i.e. can

browse the web) using the same network.

2. Check that a DHCP server is available, or that you have configured a

static IP address on the radio. You can configure a static IP address

on the radio using the menu item ‘Configure -> Network Config -> Edit

Config’, and then select ‘No’ for ‘Auto (DHCP)’.

3. Check that your network’s firewall is not blocking any outgoing ports.

As a minimum, the radio needs access to UDP and TCP ports 80, 554,

1755, 5000 and 7070. The use of Windows Shares requires access

to UDP and TCP ports 135 - 139 and 445. Windows Media Player 11

will allocate a port number for UPnP media sharing and will configure

Microsoft's Windows built-in firewall appropriately. Other firewall

software may require configration for UPnP or to allow particular IP

addresses to have trusted access.

4. Check that your access point does not restrict connections to particular

MAC addresses. You can view the radio’s MAC address using the

menu item 'Configure -> Network Config -> View Config -> MAC

address'. Note that the WM-201 radio has both wired and wireless

MAC addresses.

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