Raymarine RS12 - Manual (Page 29)

Chapter 4: Maintenance 29
4.5 Technical Support
Raymarine provides a comprehensive customer support service, on the world
wide web, through our worldwide dealer network and by telephone help line. If
you are unable to resolve a problem, please use any of these facilities to obtain
additional help.
Worldwide Web
Please visit the Customer Support area of our website at: www.raymarine.com
As well as providing a comprehensive Frequently Asked Questions section and
servicing information, the website also gives e-mail access to the Raymarine
Technical Support Department and a details of the locations of Raymarine agents,
worldwide.
Navigate to the Customer Support page for links to:
• Finding Factory Service locations and Authorized Dealers near you
• Registering your Raymarine products
• Accessing handbooks in Adobe Acrobat format
• Downloading RayTech software updates
• Accessing the Raymarine solution database
Clicking the Find Answers link routes you to our solution database. Search
questions and answers by product, category, keywords, or phrases. If the answer
you are seeking is not available, click the Ask Raymarine tab to submit your own
question to our technical support staff, who will reply to you by e-mail.
If you don’t have access to the world wide web, contact Technical Support where
specialists are available to answer questions about installing, operating and
trouble-shooting all Raymarine products.
Help us to help you
When requesting service, please quote the following product information:
• Equipment type
• Model number
• Serial number
• Software issue number
Contacting Raymarine in the US
You can contact Raymarine in the US either using the Raymarine world wide web
as detailed above or by calling one of the telephone numbers below.