Blackberry Pearl 8110 - Manual (Page 98)

HTML email messages do not appear correctly
Try performing the following actions:
• Verify that your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports
this feature. For more information, contact your administrator.
• Wait for a short period of time. Your device receives long messages and attachments in sections.
• Try viewing your message in plain text. Press the Menu key. Click Get Plain Text.
Some email message folders appear dimmed
If you cannot forward email messages from an email message folder, the tick box beside the folder appears dimmed.
Try performing the following actions:
• Wait for a few seconds. The email message folders might become available after a short period of time.
• Turn off wireless email reconciliation, and then turn it on again.
Email message filters are not working correctly
Try performing the following actions:
• Check that your email message filters are turned on.
• Check that your email message filters appear in the order that you want your BlackBerry® device to apply them to email
messages.
I cannot turn on cell broadcasting
Your SIM card might not support the display languages that you have selected for cell broadcast messages.
Clear the tick box beside all languages that your SIM card does not support.
I cannot attach a file to an MMS message
Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show.
Try performing the following actions:
• Verify that the file is a .vcf ( vCard®) file, an .ics (iCalendar) file or a media file (for example, a .jpg, .gif or .midi file).
• Verify that the file is not copyright protected.
• If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.
I cannot use a shortcut to view one type of message in a message list
If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts
for your previous device replace the message list shortcuts for your current device.
To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.
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