Synchronisation troubleshooting, A question mark appears on a slide – Blackberry Pearl 8110 User Manual
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A message or attachment does not appear or is truncated
Try performing the following actions:
• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.
• If "More available" appears at the end of the message or attachment, press the Menu key. Click More or More All.
• If you are downloading an attachment, cancel the download and wait for a short period of time. Try downloading the attachment
again.
A question mark appears on a slide
A question mark appears on a slide if your BlackBerry® device has not downloaded the slide.
To view the slide, highlight the slide. Press the Menu key. Click Retrieve.
Synchronisation troubleshooting
Email messages are not reconciling over the wireless network
Try performing the following actions:
• Check that your BlackBerry® device is connected to the wireless network.
• Check that wireless email reconciliation is turned on.
• Reconcile email messages manually. In a message list, press the Menu key. Click Reconcile Now.
I am not receiving email messages from personal folders on my computer
If your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronisation tool of the BlackBerry®
Desktop Manager to reconcile email messages in personal folders. For more information, see the BlackBerry Desktop Software Online
Help.
Email messages are not being deleted over the wireless network
Try performing the following actions:
• If you delete multiple email messages on your BlackBerry® device, highlight the email messages and press the Backspace/
Delete key. If you delete multiple email messages using the Delete Prior menu item, the email messages are not deleted during
wireless email reconciliation.
• In the email reconciliation options, check that the Delete On field is set to Mailbox & Handheld.
Organiser data is not synchronising over the wireless network
Try performing the following actions:
• Check that your BlackBerry® device is connected to the wireless network.
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