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Transferring calls, Conference, Exclusive hold – NEC Xen User Manual

Page 8: Using manual dial using direct station, Selection (dss)

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Placing A Call On Hold (Continued)

Exclusive Hold

With a call in progress:

Press Feature
Press Hold

Note 1: To retrieve a held call, press the flashing Line Key, Call Appearance Key or Conf
key (for internal calls).

Note 2: Call on Non-Exclusive Hold can be retrieved from any digital telephone with the
held line appearance or Call Appearance key.

Note 3: After a preprogrammed time, the held call will recall to the originating
station.Once in a recall condition, Exclusively Held calls can be retrieved from any
station with the held line appearance or Call Appearance key.

Transferring Calls

Using Manual Dial

Using Direct Station

With a call in progress

Selection (DSS)

Press Transfer

With a call in progress

Dial station number

Press Transfer

Announce call (optional)

Press programmed DSS

Replace handset

Announce call (optional)
Replace handset

Note 1: If the called station is busy, replace handset to initiate a camp-on. Unanswered
camp-ons and unscreened transfers will recall to the attendant telephone. After
answering the recall, pressing Feature 86 will transfer the call to the personal voice
mailbox of the station number dialled.

Note 2: To return to the original party, press flashing Line Key, Call Appearance key or
Conf key.

Note 3: A Feature Access Key or One Touch Key may be assigned for DSS.

Note 4: To transfer a call directly to a personal voice mailbox, dial 7 after dialling the
station number.

Conference

With a call in progress

Press Conf
Place second call (internal or external)
Announce conference
Press Conf to establish conference

Note 1: Repeat above procedure to add an additional party. (Max 2 outside parties).

Note 2: An unsupervised conference may be established by pressing the Conf key again,
after the conference has been established. The parties may continue to converse in
private. Press the flashing Conf key to return to the conversation.