Power Sentry COMPASS 4 - Manual (Page 66)

Newpoint Technologies, Inc. COMP-USER-006
Salem, NH 03079 Rev. 3.2 –01/31/01 66
Terms and Conditions
1. The table above represents options for Compass Product Licensed sales only.
2. Maintenance, if purchased, commences upon shipment of the software from
Newpoint Technologies, Inc., and is valid for 12 months thereafter.
3. Software List Price is the list price of all Newpoint software products and licenses.
4. Point Release Upgrades are interim releases and do not include major upgrades.
Newpoint Technologies, Inc. is not liable for the installation of point releases or
performance resulting from customer installation. Engineering Consulting Services
may be purchased at the above hourly rates for assistance.
5. Point Releases and Product upgrades include the current Device Library. Device
Library upgrades are available at no charge with Tier 2 Support Plans.
6. The Toll Free Support Line is available in the USA and Canada only, during standard
business hours (8:00 a.m. to 5:00 p.m. EST). A message service is available for non-
business hours.
7. Response time is based on standard business hours for all support calls, with the
exception of 24-Hour Support.
8. Dispatch Time is based on standard business hours for all emergency situations
requiring travel to a customer site. Dispatch Time is the time from receipt of order for
on-site services until an engineer leaves Newpoint to travel to the customer site.
Actual arrival time depends on travel conditions, site location, flight availability, etc.
9. 24-Hour Support is provided for priority calls defined as critical (system down) or
emergency (required/critical function non-operational). 24-Hour Support is 24/7/365.
10. Phone rates are based on a minimum charge as noted and are prorated for each half-
hour after the first hour minimum.
11. Applications (Tutorial) Support is support of standard operational features that are
documented within the provided product manuals and on-line tutorials.
12. Engineering Consulting Services can be purchased in blocks and drawn upon within a
year from purchase. Purchases are based on a minimum of eight (8) hour blocks.